General Return Policy

At Vapers Heaven, we are committed to maintaining product safety, hygiene, and regulatory compliance. Due to the nature of vape, nicotine, and related products, returns are handled under strict conditions as outlined below.

Return Eligibility

Returns are only accepted under the following conditions:

• You received a wrong item that does not match your order
• The product arrived damaged or defective upon delivery
• The issue is reported within 48 hours of receiving the order
• The product is unused, unopened, and in its original packaging

Any request that does not meet these conditions may not be eligible for return.

Non-Returnable Items

For safety and hygiene reasons, the following items are not eligible for return:

• Opened or used vape devices
• E-liquids, nicotine products, or any consumables once opened
• Disposable vapes that have been used or activated
• Clearance, discounted, or final sale items
• Any product not in its original condition or missing packaging

Return Request Process

To request a return, customers must contact our support team within 48 hours of delivery. You may be required to provide:

• Order number
• Proof of purchase
• Clear photos of the product and packaging
• A description of the issue

Each return request is reviewed individually before approval.

Return Shipping Responsibility

If a return is approved, the customer is responsible for all return shipping charges. We strongly recommend using a trackable shipping service, as Vapers Heaven is not responsible for lost or delayed return shipments.

Inspection and Approval

All returned items will be inspected upon receipt. If the product does not meet return eligibility requirements, the return may be rejected.

Resolution Options

Once a return is approved and inspected, customers may be eligible for a replacement, store credit, or refund depending on product availability and the nature of the issue.

Contact Us

If you have any questions regarding returns or need assistance with a return request, please contact our customer support team.